煤炭交易电子支付方式客户满意度模糊综合评价

Coal Trading Electronic Payment Way Customer Satisfaction Fuzzy Comprehensive Evaluation

针对煤炭电子支付市场竞争激烈的现状,文章分析了影响煤炭电子支付用户的满意度的因素,进一步构建了电子支付方式客户满意度评价指标体系,用层次分析法分析各层次指标的权重,并以第三方支付作为研究对象,对其客户满意度进行模糊综合评价,最后根据评价结果对提高电子支付方式的客户满意度提出了一些建议。

For coal electronic payment of an intensely competitive market situation, this paper analyzes the impact of coal electronic payment user＇s satisfaction factors, to further build the electronic payment customer satisfaction evaluation system and method analysis of the weight of each level indicators of, and to hierarchy analysis the third-party payment fuzzy comprehensive evaluation, customer satisfaction study, a number of recommendations based on evaluation results to improve customer satisfaction for electronic payment.