云平台下客户关系管理系统的安全问题浅析

The Security of Customer Relationship Management system based on Cloud computing

客户关系管理系统可以使企业更好的响应客户需求,对市场变化做出积极响应。传统的客户关系管理系统成本较高,对中小企业是较大的负担。而云计算的出现,使得低成本使用客户关系管理系统成为了可能。云计算和客户关系管理系统的结合,很大的改变了客户关系管理系统的应用方式,使其成本更低、更灵活,更多的企业可以享受这种便利。但新的模式下也出现了新的问题,这是传统的客户关系管理系统所没有的。本文分析了云计算下客户关系管理系统所面临的安全问题,提出了综合的解决方案保证系统安全,从而使客户关系管理系统可以得到更广泛的应用。

Customer relationship management system can enable enterprises to respond to customer needs and changes in the market better. The high cost of traditional customer relationship management system is a greater burden on SMEs. The emergence of cloud computing, low the cost of customer relationship management system. The combination of cloud computing and customer relationship management system is lower cost, more flexible. And more companies can enjoy this convenience. But the new mode faces new security issues. This paper analyzes the security issues of customer relationship management system based on cloud computing, propose a comprehensive solutions to ensure system security.