公共图书馆总体外包争论焦点的个案探究——以增城市新塘镇图书馆为例

Empirical Research on the Hot Issues in the Debate of Entire Public Libraries Outsourcing: A Case Study of Xintang Town Library in Zengcheng City,Guangdong,China

国内外关于公共图书馆整体外包的争论集中在其对图书馆公益性、专业性、员工和服务持续性的影响。2011年9月,总体外包给图书销售公司与图书服务公司的增城市新塘镇图书馆对外开放。对管理层、馆员和读者的调研结果表明该馆现代化程度高,总体外包效果良好,除了关于持续性服务的议题有待观察外,其公益性、专业性得到读者肯定,员工工作稳定,没有学界担忧的现象出现。

The global debate of entire public library outsourcing fbcuses on its impact on public benefit, librarianship profession, staffs and the continuity of library service. On Sep. 2011, the Xintang Town Library （Zengcheng City, Guangdong, China）, which has contracted out its management and service entirely to a book sales company and a book service company, opened to the public. The investigations of the manager, staffs and readers show that the library provides modernized service with relatively high quality. Except for the issue of the continuity of library service which is remained to be observed, its effort for public benefit and professional service are appreciated by readers. Moreover, the staffs work in stable positions. Some scholars＇ worries did not be proved in this case study.