6World Health Organization.The World Health Report 2005.Available from URL:http://www.who.int/countries/nzl/en/2006.1.12.
7The New Zealand Health Care System:Views and Experiences of Adults with Health Problems.Findings from the Commonwealth Fund 2002 International Health Policy Survey.Available from URL:http://www.cmw f.org/usr_doc/nz52003_db_642.pdf.
8Survey Finds High Rate of Medical Errors and Lack of Communication Between Doctor and Patient.Press Release Provided by The Commonwealth Fund.May 6,2003.Available from URL:http://www.gswi.org/currentissues/Medical%20Error.btm.
9Morton J,MacMillan S.Adverse events in New Zealand healthcare.N Z Med J,2003 Oct 10; 116(1183):U623.Available from URL:http://www.nzma.org.nz/j ournal/116-1183/623/.
10Helen C Q.Review of Processes Concerning Adverse Medical Events.the Ministry of Health,Wellington,New Zealand.March 2001.Available from URL:http://www.moh.govt.nz/moh.ns f/49ba80c0075 7b8804c256673001 d47d0/9565e9869641 cd26cc256a 1 d0074172b/$FILE/cullreport3.pdf.2006.8.28.
7Benner P.From novice to expert:execllence and power in clinical nursing praccfice,Menol Park[M].Califomia: Addison-Wesley Pub- lishing Company,1984:10- 15.
