论加油站职工优质服务的两个前提

Two Prerequisites for Quality Service in Gas Stations

加油站职工要做好服务工作,必须全面了解顾客,深知顾客的需求,还须处理好与顾客之间的矛盾。

In order to make better services, staffs in gas stations have to understand their users in an all- round way, explore their demands as possible as they can. In addition, they have to deal with the contradictions between them and keep good relations with customs.