高校图书馆读者满意度调查研究

Survey on Reader Satisfaction in University Library——Taking Heilongjiang University as an Example

从学生用户信息需求的角度出发,基于问卷调研数据,采用LibQUAL+模型与象限分析相结合的方法,以黑龙江大学学生用户为研究对象,根据黑龙江大学学生用户对图书馆各个方面的满意度的调查结果,对高校图书馆读者满意度进行综合分析。结果显示:图书馆信息服务是高校学生用户共同关注的核心焦点。对黑龙江大学图书馆读者满意度相关因素进行揭示,以期从学生用户信息需求的角度为国内高校图书馆读者满意度的相关理论研究和实践应用提供借鉴。

Based on the questionnaire survey data, and using the LibQUAL ＋ model and quadrant analysis method, this paper takes Heilongjiang university students as research object, investigates and analyzes their satisfaction to all aspects of library from the perspective of information demand. The result shows that library information service is the core focus of university student users. Through revealing the relevant factors of reader satisfaction degree of Heilongjiang university library, this paper provides the reference for the related theory research and practice application of reader satisfaction of university libraries from the perspective of users＇ information demand.