基于核心流程的知识管理审计模型

Knowledge Management Audit Model Based on Core Processes

在分析现有知识管理审计模型的基础上,提出基于核心流程的知识管理审计模型。基于核心流程的知识管理审计模型包含10个步骤:获取企业战略信息并确认企业流程;确认企业核心流程并设立评价标准;对企业核心流程进行排序并选择;确认关键人物;与关键人物会谈;获取知识库存;分析知识流;绘制知识图谱;形成知识审计报告;持续开展知识再审计。周期性地应用该模型是审计企业关键知识的有效策略,有利于识别知识管理存在的问题并加以改进。循环应用该模型后,有可能判别企业是否具有有价值的资产、知识流量和良好的氛围以实施知识管理。

This paper proposes a knowledge management audit model based on core processes on the analysis of the existing knowledge management audit models. The knowledge management audit model based on core processes proposed contains ten stages： Acquire organizational strategic information and identify organizational processes： Identify organization＇s core processes and establish measurement criteria： Prioritize and select organization＇s core processes; Identify key people;Meeting with key people;Obtaining knowledge inventory~ Analyzing knowledge flow; Knowledge mapping; Knowledge audit reporting; and Continuous knowledge re-auditing. Applying this strategy cyclically will be an efficient tactic to audit the key knowledge within organization and detect some opportunities to make immediate improvements. After implement this methodology entirely, it is possible to know if the organization has valuable assets, knowledge flow and adequate or- ganizational atmosphere to carry out knowledge management initiatives.