基于QFD的快递业服务质量研究

Quality of Courier Industry Service based on QFD

文中以快递公司为研究对象,通过对影响快递业服务质量各项指标的分析,建立基于QFD的快递公司服务质量模型,运用定性、定量分析的方法,对其服务质量进行了研究,找出影响其服务水平的因素及存在的问题,为公司改进服务质量和提高运营效率提供依据。

Courier companies affect courier industry service quality indicators, quality of service model based on QFD courier company, the use of qualitative and quantitative analysis methods, quality of service to identify the impact factors and problems in its service levels , provide the basis for the company to improve service quality and improve operational efficiency.