职场排斥与强制性公民行为影响机制研究

Research on the Mechanism of Workplace Ostracism and Compulsory Citizenship Behavior

针对学界关于职场排斥对于员工行为反应的正反两方的不同指向,文章从探究职场排斥是否会对员工产生亲组织行为的角度入手进行实证研究。研究结果发现:职场排斥行为会促使排斥对象产生亲组织行为,但这种亲组织行为的实质是强制性公民行为;心理安全在职场排斥行为与强制性公民行为的关系中起中介作用;主动性人格在心理安全与强制性公民行为的关系中起调节作用。该研究不仅丰富了职场排斥行为的理论体系,还为后续研究提供了较为新颖的研究视角和基础,并对管理者如何关注受排斥员工提出了新的思考,为管理实践提供了较为重要的参考价值。

Aiming two different opinions on WOB＇ s influence on employees＇ behavioral response, the research explores whether WOB positively influences pro-social behavior. The empirical research gets some conclusions as following. Firstly, WOB motivates ostracized targets to practice pro-social behavior. However the pro-social behavior is compulsory citizenship behavior. Secondly, psychological safety mediates the relationship between WOB and compulsory citizenship behavior. Third- ly, proactive personality moderates the relationship between psychological safety and compulsory citizenship behavior. The re- search not only enriches the theoretical system of WOB, but also provides a novel studying perspective and fundament. The re- search also provides managers with new ideas of bow to take care of ostracized employees, which have important values for man- agement practice.