摘要
为了使护理服务更贴心和到位,我科在每一病房使用小白板来加强细节管理,使用以来起到了以下作用:护士责任心进一步加强了,护士服务前移;病人的遵医遵护行为明显提高;对我院住院病人外出检查流程的改进起到了推动作用;促进了护患沟通,密切了护患关系;护士的职业价值感明显提升了。
To provide more considerate nursing service, small whiteboards are applied in every ward in our department to strengthen the detail management. It had positive effect in the following aspects: enhanced nurses" sense of responsibility; better cooperation from patients; improved process for patients of our department going for examines in other departments of the hospital; better communication between nurses and patients; closer nurse-patient relationship and an increase in the sense of value of nurses.
出处
《医院管理论坛》
2013年第1期35-36,共2页
Hospital Management Forum
关键词
护理
细节管理
小白板
nursing
detail management
small whiteboard