内科护理风险因素调查及管理对策分析

Internal medicine nursing risk factor investigation and management countermeasure analysis

目的分析调查内科护理当中的风险因素,并针对可能的风险问题提出相应的管理对策。方法研究对象是某院2011年3月～2012年3月所收治的68例内科患者。对这68例患者的护理风险因素进行回顾性地分析与调查。结果 68例患者得到了科学、有效的护理,有1例患者发生了输液渗漏问题,2例患者和医院发生了经济纠纷,总体的投诉率为2.94%。结论针对医院内科当中可能存在的一些护理风险要采取相应的风险管理措施,可以尽可能地降低风险事件的发生概率,有助于患者病情的康复,同时也有利于和谐医患关系。

Objective To analyze and investigate the risk factors of nursing in department of internal medicine, and put forward corresponding management countermeasures aimed at the risk problem. Methods Research object was 68 cases of patients in department of internal medicine from March 2011 to March 2012 in a hospital. The nursing risk factors of the 68 patients were analyzed and investigated retrospectively. Results All patients received scientific, effective nursing. However, 1 case occurred transfusion leakage problems, and 2 patients had economic disputes with the hospital. The overall rate of complaints was 2.94%. Conclusion According to the hospital＇s department of internal medicine, there may be a number of nursing risk should adopt corresponding risk management measures, so as to reduce a risk as far as possible events, help the patients recover, and also conducive to the harmonious relationship between doctors and patients.