推行ISO9000,提高电信规范化服务质量水平

Implementing ISO9000 and Improving Quality of Telecom Service

服务质量正逐步成为衡量电信企业的重要指标,也成为企业吸引顾客的重要手段,提高电信服务质量是国内电信公司的最紧迫任务。ISO9000是国际标准化组织ISO吸取了各国质量管理和质量保证的成功经验而推出的一系列标准,推行和实施ISO9000,对于提高电信服务质量具有重要意义。

The quality of service (QoS) is gradually becoming an important norm to judge telecom enterprises and also an important means of enterprises to lure customers.Improving quality of the telecom service is the most pressing task for domestic telecom companies.ISO9000 is a series of standards developed by ISO, which is significant to improving QoS.