347例门诊药物咨询分析

Analysis of 347 Cases of Pharmaceutical Consultation in Outpatient Department

目的:分析我院门诊药物咨询开展情况,为提高咨询服务质量提供参考。方法:随机抽取门诊药房2011年1～12月咨询记录,对咨询内容和咨询对象进行分析。结果:咨询内容比例由高到低排序前3位依次为:用法用量(33.72%)、作用与用途(21.04%)、不良反应(12.97%)。结论:通过药物咨询可以使患者了解正确的用药方法,避免用药差错,提高用药依从性,保证患者用药安全、有效。

Objective： To analyze and summarize the pharmaceutical consultation content in outpatients of our hospital thus to raise the quality of service. Methods： The records of pharmaceutical consultation from January to December, 2011 in our outpatient pharmacy were randomly selected, and the contents and objects of pharmaceutical consultation service were analyzed. Results： The usage and dosage, indication and adverse drug reaction accounted for 33.72%, 21.04% and 12.97%, respectively. Conclusion： Pharmaceutical consultation service can help patients understand the correct ways to use drugs, avoid adverse interactions, improve patients＇ compliance, and ensure patients＇ safety and effectiveness to use drugs.