摘要
本文将在研究售后服务的概念基础上,分析我国售后服务的发展现状,总结我国售后服务标准化的实践经验,提出了售后服务标准化的战略思考。
In this paper, based on study of after-sale service concept, we analyze the development status of Chinas alter-sale service, summarize the successful experience of after-sales service standardization, and put forward the strategic thinking of the after-sale standardization.
出处
《中国标准化》
2013年第2期42-44,共3页
China Standardization
关键词
售后服务
标准化
after-sale service, standardization
