浅述高校图书馆读者投诉的应对措施

Talking about the Countermeasures for Responding the Complaints from Readers of University Library

高校图书馆时常遇见读者投诉,规章制度不清、管理人员服务态度问题、占位纠纷问题是主要原因。从4个方面阐述了避免读者投诉的措施。

The complaints from readers often occur in university library, and the regulations, librarians＇ service attitude, and seat-occupying dispute, etc. From four countermeasures for avoiding the complaints from readers. main reasons ill-defined rules and aspects, this paper expounds some