企业危机知识管理成熟度模型的构建

The Construction of Enterprise Crisis Knowledge Management Maturity Model

危机事件的频繁出现要求企业具备各种危机知识,并提升其危机知识管理能力。如何了解和评估企业的危机知识管理能力成为企业应对危机的基础。本文在借鉴CMM和KMMM的基础上构建出危机知识管理成熟度模型,并结合专家意见形成三级指标体系,在此基础上对企业的危机知识管理成熟度水平进行评价。

Critical incidents happened frequently, which challenge us that we need to have adequate crisis knowledge and enhance our ability of crisis knowledge management. How to know and value the crisis knowledge management capability of organizations is the basis to deal with crisis of organizations. We established crisis knowledge management maturity model based on CMM and KMMM and formed corresponding three- level index system according to experts＇ suggestions, which can be used to value and measure the crisis knowledge management maturity level of main parts.