读者满意度评价中的缺项分析与思考——以上海浦东图书馆为例

Analysis of the Missing Data in Readers'Satisfaction Evaluation Survey: A Case Study of Shanghai Pudong District Library

以浦东图书馆读者满意度调查中的缺项问卷为对象,分析读者来馆目的、利用资源类型和利用资源用途与问卷缺项的关系,从服务管理的视角分析其中的原因。

This paper targets at the incomplete questionnaires and analyzes the relationship between readers＇ visiting purpose, preferred library resources and the missing data, with the purpose of explaining the occurrence （i.e., missing data） from the perspective of service management.