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基于SERVQUAL的机构知识库服务质量评价模型构建 被引量：1

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摘要 从全方位服务用户角度出发，基于SERVQUAL理论，在绩效期望、努力期望、促成因素、社会影响架构的四维度服务环境下，构建知识服务质量评价模型，供各机构知识服务自评。
作者 于丹阳
机构地区 仙居人民医院图书馆
出处 《浙江高校图书情报工作》 2012年第6期6-8,41,共4页
关键词 服务质量 评价因子 评价模型
分类号 G252 [文化科学—图书馆学]
  • 相关文献

参考文献9

  • 1张毅君.机构知识库质量评价指标研究[J].现代情报,2011,31(10):50-52. 被引量：11
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二级参考文献27

  • 1郭少友.机构库建设的若干问题研究[J].中国图书馆学报,2006,32(1):77-80. 被引量：67
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共引文献205

同被引文献81

  • 1韩珂,祝忠明.机构仓储可持续发展关键问题研究[J].图书情报工作,2008,52(5):99-102. 被引量：21
  • 2何燕,初景利,张冬荣.我国科研人员自存储态度调查--以中国科学院科研人员为例[J].图书情报工作,2008,52(5):121-124. 被引量：28
  • 3洪梅,马建霞.开源机构库软件可用性评估方法的探讨[J].现代图书情报技术,2007(12):6-10. 被引量：8
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  • 7Singh S K, Witt M, Dorothea S. A comparative analysis of institu- tional repository software [ C/OLd. [ 2015 - 02 - 26 ]. http:// www. orl0. es/Resources/documentos/GSabstracts/AComparative AnalysislnstitutionalRepositorySoftware. pdf.
  • 8Chan D L H, Kwok C S Y, Yip S K F. Changing roles of referencelibrarians: The case of the HKUST Institutional Repository [ J 1. Reference Services Review ,2005,33 ( 3 ) :268 - 282.
  • 9Jones R D. DSpace and ETD-db comparative evaluation[ R/OL]. [2015 -02 -26 ]. http://www, era. lib. ed. ac. uk/bitstream/ 1842/169/1/ComparativeEvaluation. pdf.
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引证文献1

二级引证文献15

浙江高校图书情报工作
2012年 第6期

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