摘要
用概率论知识研究移动营业厅排队问题,通过建立移动营业厅静态排队模型,引进新的客户满意度指标,分析比较了最优排序和随机排序的指标值.
In this paper the queuing problem of mobile business office is studied by probability theory. A new customer satisfaction index is introduced by setting up a static queuing model of mobile business office. The index values of optimal queue and queue are analyzed and compared.
出处
《数学的实践与认识》
CSCD
北大核心
2013年第5期1-5,共5页
Mathematics in Practice and Theory
基金
国家自然科学基金(70971076
71101081)
关键词
概率论
移动营业厅
排队
probability theory
mobile business office
queuing problem
