虚拟社区及其知识分享研究综述

Review on Virtual Community and Knowledge Sharing Research

虚拟社区"virtual community"是人们通过计算机网络分享知识和信息的场所,计算机网络日新月异,虚拟社区也因此得到了飞速发展,用户通过公告栏、聊天室等电子载体交换信息、知识分享。以往的研究表明虚拟社区已经成为知识分享的重要途径,许多组织为方便员工的交流,共享与工作相关的信息建立了内部虚拟社区,但是理论研究仍然落后于实践。通过查阅文献,回顾了虚拟社区产生的背景及其形成过程,在此基础上归纳了虚拟社区的知识分享的特征和形式,分析了虚拟社区知识分享存在的弊端,最后进一步探讨和评价影响虚拟社区的知识分享意愿的因素。

Virtual community is a place where people use the computer network to share knowledge and informa- tion. Computer network has been updating and consequently, the virtual community has obtained rapid development. The users use the bulletin board, chat rooms and other electronic carrier which people can use to exchange and share information knowledge. Previous studies show that virtual community has become an important way of knowledge shar- ing. Many organizations establish the internal virtual community to facilitate the exchange of the information of work, but the theoretic research still lags behind the practice, the paper reviews the background and forming process of the virtual community. Based on this, this paper sums up the features of knowledge sharing and forms of virtual community. It then analyzes the disadvantages of knowledge sharing in the way of virtual community. Finally, this paper examines the factors influencing the willingness to share knowledge in virtual community.