服务,真没那么简单

Bus and Coach Service Is Never as Simple as One Plus One Equals Two

“服务促进了商用车的二次销售”，到今天这早已不是一个新鲜言论。但是，这一言论的背后——究竟什么是客户口中最为关心的服务，商用车行业的服务又有哪些特点，哪些行为能更好地促进商用车行业的发展进而促成市场共赢？

The article was a thorough analytical report of overall service of passenger-vehicles. The reporter analyzed various key factors that have direct impact on service quality, and provided a detailed illustration of extensive influences of customer satisfaction in passenger-vehicle business as well. In addition, the article also listed out a series of existing problems and important roles of passenger-vehicle service.