论微博与图书馆危机管理

Micro-blog and Crisis Management of Libraries

随着微博的日益流行,图书馆微博可以成为图书馆危机管理中一个新工具。另一方面,微博可能是图书馆危机产生的来源和导火索。通过根据图书馆危机管理的原则和微博的特点,分析图书馆微博如何在图书馆危机预防、处理和后续恢复等发挥作用。

With the growing popularity of micro-blog,Libraries could take advantage of it as an important managerial tool when faced with crisis of libraries.On the other hand,official micro-blog of the library could also be a flaming fuse causing crisis.Based on the characteristics of micro-blog and principles with the crisis management of libraries,in this paper,the author shows how the library micro-blog acts in crisis prevention,treatment,and following restoration.