5Joint Commission International.Joint Commission International Accreditation Standards for Hospital,2nd Edition.Department of Publications of Joint Commission Resources.IL,U.S.A.2002:2.
6Joint Commission on Accreditation of Healthcare Organizations.Using hospital standards to prevent sentinel events.Department of Publications of JCAHO.IL,U.S.A.2001:1-14.
7Institute of Medicine.To Err is Human:Building a Safer Health System.National Academies Press.Washington DC,U.S.A.2000..
8Joint Commission on Accreditation of Healthcare Organizations.Root cause analysis in health care:tools and techniques.Department of Publications of JCAHO.IL,U.S.A.2000:1-32.
9Joint Commission on Accreditation of Healthcare Organizations.National Patient Safety Goals.http://www.jcaho.org/accredited+organizations/patient+safety/hospital..
10Joint Commission on Accreditation of Healthcare Organizations.IL,U.S.A.About the Speak Up Program.http://www.jcaho.org/general+public/speak+up/poster..
