摘要
目的:降低门诊药房处方调剂中的内差件数。方法:将品质管理中的品管圈手法应用于门诊药房调剂差错的控制,分析引起调剂差错的原因,制订相应的对策,总结活动开展前后的结果并评估有形成果(内差件数)和无形成果(圈员能力评分)。结果:开展品管圈活动后,门诊药房处方调剂内差件数明显下降,由开展前的54.5件/周下降到开展后的26.0件/周,圈员能力评分由平均1～3分上升到4～5分。结论:品管圈手法可用于药房管理并能发现及解决问题,使药房的服务质量得以持续改进。
OBJECTIVE：To reduce the number of internal error in drug dispensing of outpatient pharmacy.METHODS：QCC activity was applied for internal error control in outpatient pharmacy.The causes of the errors were analyzed.Appropriate countermeasures were set and enforced,and the results of internal error were evaluated before and after the implementation of activity.Tangible（the number of internal error）and intangible achievements（staff＇s ability score）were evaluated.RESULTS：After the QCC activity,the number of internal error decreased significantly in outpatient pharmacy,decreasing from 54.5 pieces/week to 26.0 pieces/week;the score of staff＇s ability increased from 1-3 points to 4-5 points.CONCLUSIONS：The practice of QCC activity may help resolve the internal error in pharmacy management and improve the quality of pharmaceutical care.
出处
《中国药房》
CAS
CSCD
2013年第13期1186-1188,共3页
China Pharmacy
关键词
品管圈
门诊药房
调剂
内差
实践
QCC
Outpatient pharmacy
Dispensing
Internal error
Practice
