以内涵建设提升护理质量的实践与体会

Practice and experience of promoting nursing quality by means of connotation construction

通过转变服务观念,创新服务措施,规范服务行为等拓宽服务范畴,丰富服务内涵,提高护理服务满意度,实现感情服务零距离,细致服务零差错,操作服务零失败,意见反馈零缺憾,全程保障零疏漏,"五个零"的服务目标。

Through changing service concept, innovating service measures, regulating service behavior to broaden service areas, enrich service connotation, increase nursing service satisfaction level, so as to achieve the Five-zero service tenet, which includes zero distance in emotion service, zero error in careful service, zero failure in operation service, zero regret in service feedback, and zero omission in the who^e course guarantee.