我院利用信息技术手段解决门诊“看病难”问题的作法与经验

The practice and experience from the use of information technology to solre the problem of outpatient with the difficulty getting medical service

目的:为缓解了医院"三长一短"的突出问题,提升医疗服务满意度,提高了医院接诊能力。方法:优化改革现有门诊医疗业务信息化工作流程。结果:病员就诊等候、取药排队时间明显缩短,收费人次增长而退费人次明显下降,对门诊满意度提高。结论:通过对门诊信息化流程改造达到的预期效果,其方法值得借鉴。

Objective to alleviate the hospital＂ three long and one short ＂ outstanding issue,improve medical service satisfaction,improve the ability of hospital admissions.Methods the reform and optimization of existing outpatient medical business information flow.Results the patient treatment,medicine wait queue time is obviously shortened,charging passengers growth and refund trips declined significantly,on outpatient satisfaction improved.Conclusion the outpatient information transformation process to achieve the anticipated effect,the method is worth to draw lessons from.