企业物流业务外包的利益与风险分析

The Benefits and Risks of Enterprise Logistics Business Outsourcing

企业物流业务外包能够减少设备投资,降低成本;集中有限资源,发展核心业务;得到更专业化的服务,提高服务质量。需要注意的问题是:物流业务外包在带来利益的同时,也隐藏着物流业务控制能力下降、客户关系管理削弱、信息泄露等风险。企业应正确识别核心竞争力,选择好外包伙伴,控制物流外包活动,调整企业内部组织结构,以"双赢"为原则,巩固合作关系。

Outsourcing logistics business can help an enterprise reduce equipment investments and costs, concentrate the limited re- sources to develop core businesses, and get more specialized services to improve its service quality. However, logistics outsoureing not only brings about benefits, but also hides risks in terms of the declining control ability of logistics business, weak customer relationship man- agement and information disclosure. Enterprises should correctly identify the core competence, select outsourcing partners, control logistics outsourcing activities, adjust the internal organizational structure, follow the win-win principle, and consolidate cooperative relations.