摘要
北京市电力公司供电服务中心实施95598光明服务工程,创新性的策划了全面提升95598热线服务品质的活动,通过提高客户代表业务技能和职业素质、强化服务质量监控、优化绩效考核内容、加强团队建设等方式全面提升95598热线服务品质。
Power Supply Service Center of Beijing Electric; Power Company implements 95598 bright service engineering. The center innovatively plans activities to enhance the 95598 hotline service quality, improves c.ustomer representative business skills and professional quality, enhances service quality monitoring, opti- mizes performance appraisal content, strengthens team construc- tion, and takes other ways to enhance the 95598 hotline service quality.
出处
《电力需求侧管理》
2013年第2期55-56,共2页
Power Demand Side Management
关键词
客户服务
职业素质
服务质量监控
绩效考核
customer service
professional quality
QOS mnnitoring
performance appraisal
