8Kano N, Seraku N, Takahashi F, et al. Attractive quality and must-be quality[J]. Hintshitsu,1984,14 (2): 56 147.
9Yun Seok-hwa. A Study on Service Quality of Cof- fee Shop Using the Kano Model Potential Cus- tomer Satisfaction Improvement Index r D. Seoul: Sejong University,2012: 55-64.
10Matzler K, Hinterhuber H H. How to make prod- uct development projects more successful by in- tegrating Nano's model of customer satisfaction into quality function deployment [ J ]. Technovation, 1998,18(1): 25-38.
