期刊文献+

Aspect-Level Opinion Mining of Online Customer Reviews

面向顾客点评数据的属性层次观点挖掘研究(英文)
下载PDF
导出
摘要 This paper focuses on how to improve aspect-level opinion mining for online customer reviews. We first propose a novel generative topic model, the Joint Aspect/Sentiment (JAS) model, to jointly extract aspects and aspect-dependent sentiment lexicons from online customer reviews. An aspect-dependent sentiment lexicon refers to the aspect-specific opinion words along with their aspect-aware sentiment polarities with respect to a specific aspect. We then apply the extracted aspectdependent sentiment lexicons to a series of aspect-level opinion mining tasks, including implicit aspect identification, aspect-based extractive opinion summarization, and aspect-level sentiment classification. Experimental results demonstrate the effectiveness of the JAS model in learning aspectdependent sentiment lexicons and the practical values of the extracted lexicons when applied to these practical tasks. This paper focuses on how to im- prove aspect-level opinion mining for online customer reviews. We first propose a novel generative topic model, the Joint Aspect/Sen- timent (JAS) model, to jointly extract aspects and aspect-dependent sentiment lexicons from online customer reviews. An aspect-dependent sentiment lexicon refers to the aspect-specific opinion words along with their aspect-aware sentiment polarities with respect to a specific aspect. We then apply the extracted aspect- dependent sentiment lexicons to a series of as- pect-level opinion mining tasks, including imp- licit aspect identification, aspect-based extrac- tive opinion summarization, and aspect-level sentiment classification. Experimental results demonstrate the effectiveness of the JAS model in learning aspectdependent sentiment lexicons and the practical values of the extracted lexicons when applied to these practical tasks.
出处 《China Communications》 SCIE CSCD 2013年第3期25-41,共17页 中国通信(英文版)
基金 supported by National Natural Science Foundation of China under Grants No.61232010, No.60903139, No.60933005, No.61202215, No.61100083 National 242 Project under Grant No.2011F65 China Information Technology Security Evaluation Center Program under Grant No.Z1277
关键词 online customer reviews aspectlevel opinion mining aspect-dependent sentiment lexicon Joint Aspect/Sentiment model 挖掘 评论 在线 客户 S模型 实用价值 情绪 词典
  • 相关文献

参考文献23

  • 1HU Minqing, LIU Bing. Mining and Summa- rizing Customer Reviews[C]// Proceedings of SIGKDD: August 22-25, 2004. Seattle, WA, USA. ACM Press, 2004: 168-177.
  • 2GAMON M, AUE A, CORSTON-OLIVER S, et aL Pulse: Mining Customer Opinions from Free Text[C]//Proceedings of the 6th International Symposium on Intelligent Data Analysis: Sep- tember 8-10, 2005. Madrid, Spain, 2005: 121- 132.
  • 3L[U Bing, HU Minqing, CHENG Junsheng. Opinion Observer: Analyzing and Comparing Opinions on the Web[C]//Proceedings of the 14th International Conference on World Wide Web: May 10-14, 2005. Chiba, Japan. ACM Press, 2005: 342-351.
  • 4BLAIR-GOLDENSOHN S, NEYLON T, HANNAN K, et el. Building a Sentiment Summarizer for Local Service Reviews[C]// Proceedings of WWW Workshop on NLP in the Information Explosion Era: April 22, 2008. Beijing, China, 2008.
  • 5XU Xueke, Meng Tao, CHENG Xueqi, As- pect-Based Extractive Summarization of Online Reviews[C]// Proceedings of the 2011 ACM Symposium on Applied Computing (SAC'11): March 21-24, 2011. Taichung, Taiwan, China. ACM Press, 2011: 968-975.
  • 6LIN Chenghua, HE Yulan. Joint Sentiment/ Topic Model for Sentiment Analysis[C]//Pro- ceedings of the 18th ACM Conference on In- formation and Knowledge Management: Nove- mber 2-6, 2009. Hong Kong, China. ACM Press, 2009: 375-384.
  • 7ZHAO W Xin, JIANG Jing, YAN Hongfei, et el. Jointly Modeling Aspects and Opinions with a MaxEnt-LDA Hybrid[C]// Proceedings of the 2010 Conference on Empirical Methods in Natural Language Processing: October 9-if, 2010. Cambridge, Massachusetts, USA, 2010: 56-65.
  • 8LU Yue, CASTELLANOS M, DAYAL U, et al. Au- tomatic Construction of a Context-Aware Sentiment Lexicon: an Optimization Ap- proach[C]// Proceedings of the 20th Interna- tional Conference on World Wide Web: March 28-April 1, 2011. Hyderabad, India. ACM Press 2011: 347-356.
  • 9XU Xueke, TAN Songbo, LIU Yue, et aL Towards Jointly Extracting Aspects and Aspect-Specific Sentiment Knowledge[C]//Proceedings of the 21st ACM International Conference on Infor- mation and Knowledge Management (CIKM'12): October 29-November 2, 2012. Maui, USA. ACM Press. 2012: 1895-1899.
  • 10BRODY S, ELHADAD N. An Unsupervised As- pect-Sentiment Model for Online Reviews [C]// Proceedings of Human Language Tech- nologies: The 2010 Annual Conference of the North American Chapter of the Association for Computational Linguistics: June 1-6, 2010. Los Angeles, California, USA, 2010: 804-812.

相关作者

内容加载中请稍等...

相关机构

内容加载中请稍等...

相关主题

内容加载中请稍等...

浏览历史

内容加载中请稍等...
;
使用帮助 返回顶部