摘要
针对图书馆读者服务存在的问题,提出快乐服务是落实"读者第一,服务至上"服务理念的根本途径。快乐服务是读者服务的最高境界。实现快乐服务要求图书管理员必须具备相应的思想文化素养和正确的应对策略。
In view of the problems with reader service of the library, the present paper posits that ＂happy service＂ is the fundamental way to materialize the concept that ＂readers come first and service is supreme＂. Happy service is the highest state of the reader service and to offer happy service, librarians must have cultural literacy and right strategies.
出处
《图书情报研究》
2013年第1期40-42,共3页
Library and Information Studies
关键词
快乐服务
读者服务
素养
策略
happy service
reader service
literacy
strategy
