南京图书馆用户信息需求和信息行为调研

Survey and Research on Information Need & Information Behavior of Users in Nanjing Library

论文依托信息行为研究相关理论和模型,对南京图书馆用户进行问卷调查和实地访谈,调研结果揭示了以南京图书馆为代表的城市公共图书馆用户的信息需求和信息行为状况,发现公共图书馆用户的信息需求主要落实在文化和休闲方面,其信息行为呈现多样性,特殊人群如老年人群需要更好的信息服务和信息教育。公共图书馆有义务为全社会群体提供信息服务、援助和教育,努力消除信息鸿沟。

Based on the theories and models of information behavior, this paper made a survey and research on Information Need ＆ Information Behavior of Users in Nanjing Library. The results reveal that that the Nanjing library user＇s information needs is inclined to culture and leisure, and their information behavior shows diversity. The public library has duty to provide information services for all social groups, and give more efforts to eliminate the information gap.