期刊文献+

网络口碑信息有效性综合测度研究 被引量:4

下载PDF
导出
摘要 为了全面测度网络口碑有效性,文章根据网络口碑的传播特性以及网络口碑信息内容特征,依据相关口碑理论与消费者行为理论,将网络口碑有效性的综合测度维度划分为累计评分效果、传播效果与信息内容效果,并在此基础上构建出相应的测度指标,从而建立一个测度网络口碑有效性的综合指标体系。
作者 张耕 冯艳婷
出处 《现代管理科学》 CSSCI 2013年第4期55-57,共3页 Modern Management Science
基金 中央基本科研业务费项目(项目号:2010221053) 福建省社会科学规划一般项目(项目号:2011B223)
  • 相关文献

参考文献10

二级参考文献90

  • 1曹振华,褚荣伟,陆雄文.消费者在线交易信任影响因素的实证研究——来自台湾的证据[J].南开管理评论,2006,9(4):91-95. 被引量:22
  • 2郭国庆,杨学成,张杨.口碑传播对消费者态度的影响:一个理论模型[J].管理评论,2007,19(3):20-26. 被引量:100
  • 3Amdt, Johann, 1967,"Role of Product-Related Conversations in the Diffusion of a New Product", Journal of Marketing Research, Vol.4, pp.291-295.
  • 4Antti Vilpponen and S. W., Sanna Sundqvist, 2006, "Electronic Word-of-Mouth in Online Environments: Exploring Referral Network Structure and Adoption Behavior", Journal of Interactive Advertising, Vol.6(2), pp.71-86.
  • 5Ba Sulin and Paul A. Pavlou, 2002,"Evidence of the Effect of Trust Building Technology in Electronic Markets: Price Premiums and Buyer Behavior", MIS Quarterly, Vol.9, 2(6), pp. 243-268.
  • 6Bansal, H. S. and P. A. Voyer, 2000, "Word-of-mouth Processes Within a Services Purchase Decision Context", Journal of Service Research, Vol.3(2), pp.166-177.
  • 7Basuroy, Suman, Subimal Chatterjee and S. Abraham Ravid, 2003, "How Critical are Critical Reviews? The Box Office Effects of Film Critics, Star Power, and Budgets", Journal of Marketing, Vol.67, pp.103-117.
  • 8Bhatnagar, Amit and Sanjoy Ghose, 2004, "Online Information Search Termination Patterns Across Product Categories and Consumer Demographics", Journal of Retailing, Vol.80 (3), pp.221-228.
  • 9Brown, Jacqueline Johnson and Peter H. Reingen, 1987, "Social Ties and Word-of-Mouth Referral Behavior", Journal of Consumer Research, Vol.14(3), pp.350-362.
  • 10Chatterjee P., 2001, "Online Reviews: Do customers use them? " Advances in Consumer Research, Vol.28, pp.129-133.

共引文献604

同被引文献49

  • 1温忠麟,张雷,侯杰泰,刘红云.中介效应检验程序及其应用[J].心理学报,2004,36(5):614-620. 被引量:7630
  • 2Bronner F, de Hoog R. Consumer - generated versus marketer- generated websites in consumer decision making[ J]. In- ternational Journal of Market Research ,2010,52 ( 2 ) :231 - 248.
  • 3Godes D, Mayzlin D. Using online conversations to study word - of - mouth communication [J]. Marketing Science, 2004,23 (4) :545 -560.
  • 4Kietzmann J, Canhoto A. Bittersweetl Understanding and Managing Electronic Word of Mouth [ J ]. Journal of Public Affairs,2013.
  • 5Ladhari R. The effect of consumption emotions on satisfac- tion and word - of - mouth communications [ J ]. Psychology & Marketing,2007,24(12) :1085 -1108.
  • 6White C J. The impact of emotions on service quality, satis- faction, and positive word -of- mouth intentions over time [ J ]. Journal of Marketing Management, 2010,26 ( 5 - 6) : 381 - 394.
  • 7Dube L, Menon K. Multiple roles of consumption emotions in post- purchase satisfaction with extended service transac- tions[ J ]. International Journal of Service Industry Management ,2000,11 ( 3 ) :287 - 304.
  • 8Mano H, Oliver R L. Assessing the dimensionality and structure of the consumption experience : evaluation, feeling, and satisfaction [ J ]. Journal of Consumer research, 1993 : 451 - 466.
  • 9East R, Hammond K, Wright M. The relative incidence of positive and negative word of mouth : a multi - category study [ J ]. International Journal of Research in Marketing, 2007, 24(2) :175 - 184.
  • 10Yayli A, Bayram M. e - WOM : the effects of online consumer reviews on purchasing decisions[ J]. International Journal of Internet Marketing and Advertising,2012,7( 1 ) :51 -64.

引证文献4

二级引证文献23

相关作者

内容加载中请稍等...

相关机构

内容加载中请稍等...

相关主题

内容加载中请稍等...

浏览历史

内容加载中请稍等...
;
使用帮助 返回顶部