亚马逊物流“慢快递”服务的思考

Thoughts on Slow Express Mail Service of Amazon Logistics

在如今电子商务和网络购物呈现爆发式增长的背后,给物流业带来的压力和影响巨大。电子商务企业开始探索物流解决方案及如何提升客户的体验和满意度。尤其是在节假日期间,物流业爆仓事件和暴力分拣事件及客户投诉事件层出不穷,业内普遍追求物流的快速度,而亚马逊背道而驰,推出"慢快递"服务,是一种创新的尝试。

Nowadays e-commerce and online shopping mushrooms in China, which puts enormous pressure on logistics industry. Especially the express service is out of their capacity during the holidays. There is rough handling of parcels and more customer complaints. E-commerce enterprises begin to explore how to solve these problems and how to enhance user experience and salisfaction. Amazon Company presents slow express service, which is an innovative attempt different from express service pursued by other companies of logistics industry.