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酒店前台服务接触策略研究 被引量:2

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摘要 前台是酒店前厅的重要组成部分,与顾客的服务接触最为频繁,而前厅被称为酒店的"脸面",故前台与顾客的服务接触直接决定着酒店在顾客心目中的形象和满意度,为了提高前台服务接触的质量,文章先从服务接触的内涵及前台服务接触的必然性和重要性谈起,通过前台服务接触点的确定来探究具体应对措施。
作者 李肖楠
出处 《企业技术开发(中旬刊)》 2012年第12期56-57,共2页
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