高校图书馆用户与馆员的心理契约绩效评估——基于LibQUAL评价模式的实证研究

The Psychological Contact Performance Evaluation between User and Librarian of Campus Library——An Empirical Study by LibQUAL Evaluation Model

参考LibQUAL图书馆服务质量评价方法和模式,对高校图书馆用户与馆员的心理契约进行绩效评估,并对其进行分析,找出图书馆用户与馆员心理契约违背与失衡的服务项目,结合实际分析问题并提出建议。

In light of the LibQUAL service quality evaluation method and model, a psychological contact performance evaluation is made between user and librarian of university library, and then to analyze them so as to find out service item of psycho-logical contact disobey and unbalance, combine realization analysis issues and to table proposals.