摘要
Miss Li bought a diamond ring online, but it got lost during delivery this January. She spent 20 yuan （US$3.16） on the express delivery, but the company only paid her 60 yuan （US$9.48） in compensation because she had not insured the ring. Mr Yang bought a vase online, but all he received was a box full of broken glass this February. In recent years, the express mail sector has brought people a lot of convenience, but has also been the object of some justified criticism.
