7OECD.Administration as Service:the Public as Client[Z].OECD conference (paris),1987,21-22.
8DAVID OABORNE,PELER PLASTRIK.Banishing Bureaucracy:the Five Strategies for Reinventing Government[M].New York:the Penguin Group,1997.
9OSBOME,D.,T.GAEBLER.Reinventing Government:How Entrepreneurial Spirit is Transforming the Public Sector from the Schoolhouse to Statehouse[M].Mass:Addison Wesley,1992.