6Peter L Schattner, Greg J Coman. The stress of metropolitan general practice[J]. MJA, 1998, (169) : 133 - 137.
7Hjortdahl P. Ideology and reality of continuity of care [J]. Family Medicine, 1990,22 (5) :361 - 364.
8R Bourbonnais, C Brisson, A Vinet, et al. Development and implementation of a participative intervention to improve the psychosocial work environment and mental health in an acute care hospital[J]. Occupational and Environmental Medicine,2006, (63) :326 - 334.
9Bakker A B, Killmer C H, Siegrist J, et al. Effort - reward imbalance and burnout among nurses[ J ]. Adv Nurs, 2000, 31 (4) : 884 - 891.
10Hasida Ben - Zur, Dana Yagil. The relationship between empowerment, aggressive behaviours of customers, coping, and burnout [ J ]. European Journal of Work and Organizational Psychology, 2005, 14 (1):81-99.