面向政府决策的省级公共图书馆咨询服务模式研究——省级公共图书馆服务地方两会调查

Research on the Reference Mode in Provincial Public Libraries Facing the Government Decision-Making——Survey of Chinese Provincial Public Library Services for NPC and CPPCC

通过对我国31所省级公共图书馆服务地方两会的服务主体、服务内容、服务模式、服务设施、服务障碍5个方面进行调查可知,目前我国公共图书馆服务地方两会存在服务主体分散、服务模式不够灵活、服务内容层次低、服务结果反馈不及时等突出问题。因此,公共图书馆应加强立法决策部门建设,搭建一站式政府咨询服务平台,借力微博等现代通讯设备深化服务内涵建设,强化服务反馈机制。

Through the survey of the service main body,the service content,the service mode,service facilities and service barriers of 31 provincial public libraries who serve for NPC and CPPCC,we found that the service existed outstanding problems such as the service main body dispersed,the service mode was not flexible enough,the service content stayed in low levels,the feedback of service results delayed,and so on.Therefore,public libraries should strengthen the constuction of legislation decision-making departments,set up one-stop government advisory service platforms,deepen the service connotation construction with the help of the micro-blog and other-modern communication equipments,and consolidate the service feedback mechanism.