深圳高校食堂就餐满意度调查与对策分析

On Satisfaction of Diners in Colleges Cafeterias in Shenzhen and Correspondent Measures

师生在食堂就餐过程中对菜肴食品、环境、卫生以及服务方面的综合满意度,取决于食堂菜肴质量与食堂管理水平。食堂管理人员通过就餐满意度调查,与师生进行有效沟通,了解其就餐需求以及食堂技术、价格、服务等水平现状,能有效促进食堂在操作技术、就餐服务及食品卫生安全保障等方面的提升。文章以深圳地区高校师生为重点调查对象,并根据调查结果提出改善策略。

Teachers＇ and students＇ satisfaction with the dishes, environment, hygiene and service in school cafeterias depends on the quality of dishes and the management of cafeterias. The management should conduct a survey of the diners＇ satisfaction so as to gain information on the diners＇ demand and the status quo of the cafeteria in terms of technology, dish price and service, which will then provide reference for the improvement of the cafeteria＇ s technology, service, food hygiene and safety. This paper takes teachers and students in colleges of Shenzhen as its subjects of study and proposes strategies for their improvement.