践行汽车三包 浅议索赔员五持准则

Carry out Three Warranties Opinion about Five Rules Kept by Counterclaim Member

近年来，随着汽车工业的飞速发展，中国已经居身全球第一大汽车产销国。然而光鲜的背后，对于汽车消费者的保护远没有达到汽车大国的水准。日前，国家质检总局发布《家用汽车产品修理、更换、退货责任规定》（以下简称“汽车三包”）。汽车三包分别明确了生产者、销售者、修理者以及消费者的责任和义务，这对于消费者而言意味着在汽车消费中具有了更多的维权力，对于经销商和气车厂商来说，也是督促其加强质量保证的法律依据。

In a few days, the General Administration of Quality Supervision, Inspection and Quarantine of China, has released the 《 Regulation of Responsibility about Repair, Replacement and Cancel a Purchase for Auto Products Used in Family》 （briefed as ＂Three Warranties＂ in following） . The Three Warranties for auto have separately nailed down obligation and responsibility for consumers, menders, salesmen and producers. From the present viewing, as a tache of contact between clients and manufacturers, the counterclaim member can not be neglected in after-sales services for products.