3Umar N, Schaarschmidt M, Sehmieder A, et al. Matching physicians' treatment recommendations to patients' treatment preferences is associated withimprovement in treatment satisfaction[J]. J Eur Acad Dermatol Venereol, 2012, 27(6): 763-770. DOI: 10.1111/j.1468-3083.2012.04569.x.
4Wicks AM, Chin WW. Measuring the three press segments of a customer,s service experience for an out-patient surgery center[l]. In! J Health Care Qual Assur, 2008, 21(1): 24-38.