摘要
介绍了质量内涵的三个发展阶段及与之相应的管理特征 ,指出追求顾客满意和忠诚是企业不断进步的动力。
The article analyzes the development of connotations of quality and their management characteristics.It points out that pursueing customer satisfaction and loyalty can make progress for enterprises.
出处
《世界标准化与质量管理》
2000年第8期13-13,15,共2页
World Standardization & Quality Management
关键词
质量内涵
管理特征
顾客满意
创新
企业
connotations of quality,management characteristics,customer satisfaction
