摘要
根据国内外先进IT技术规范和运维服务经验,从专业角度剖析了企业提供完善的IT运维服务所需要的必要资源,主要包括服务能力、人员、资源、技术、过程、IT运维支撑平台6个方面的运维框架体系,该IT运维框架体系使IT运维服务得到了有效的保证,可以有效地提高IT运维服务行业的服务质量并提升IT运维服务水平。
According to the advanced IT technological specifications and IT operation management service （OMS） experience home and abroad, analyzes professionally the necessary resources which a company need to provide complete IT OMS, mainly including service capability, staff, resources, technologies, procedures and support platform. This system can ensure IT OMS and effectively improve service level.
出处
《互联网天地》
2013年第5期72-80,共9页
China Internet
关键词
IT运维服务
运维框架
管理
IT operation management service, operation framework, management
