优化剖宫产手术流程对维护医患关系的影响

The impact of optimization cesarean operation process on the maintenance of the doctor-patient relationship

目的探讨剖宫产手术优化流程方法,分析其对维护医患关系的影响。方法采用优化流程的方法寻找减少剖宫产手术住院时间、提高护理质量、改善医患和护患关系的措施。结果优化流程后,产妇术前时间明显低于优化前,差异有统计学意义(P<0.05);住院时间、住院费用基本与优化前持平;单日住院费用明显高于优化前;护理质量、产妇满意度、护士满意度明显高于优化前;护理缺陷率明显低于优化前。结论优化剖宫产手术流程可减少住院时间,增加医院效益,提高护理质量,改善医患和护患关系。

Objective To explore the optimization of the process of cesarean section and its influence on the maintenance of the physician-patient relationship. Methods Optimization process was explored to reduce hospitaliza tion time, improve nursing quality, improve the doctor-patient relationship and nurse-patient relationship. Results After process was optimized, the maternal preoperative time was （2. 13± 1.26）d, significantly lower than that before optimization（P〈0.05）. Length of hospital stay was （6.33 ±1.65）d and charge of hospitalization was （5 812.05±986.2） yuan,, which were almost same as those before optimization. Nursing quality, maternity satis- faction and nurse satisfaction were obviously higher than before optimization, and nursing defect rate was significant- ly lower than before optimization. Conclusion Optimization of the process of cesarean section could reduce hospitali zation time, reduce the cost of hospitalization, increase hospital efficiency, improve the quality of nursing care, im prove doctor patient and nurse-patient relationship.