企业瓶颈管理法(BNA)及其应用

Bottleneck Analysis (BNA) of Enterprises and Its Application

为改善企业管理、提高整体效益，介绍了一种企业管理优化新方法──企业瓶颈管理法（ＢＮＡ）。内容包括以下几个方面：企业瓶颈（ＢＮ）的定义及其特征分析；企业ＢＮ的系统分类，企业ＢＮ的识别方法，包括检核表法、专家诊断法、问题暴露法及对比法；企业 ＢＮ成因分析；企业 ＢＮ评价方法，包括ＢＮ价值评价法与 ＢＮ矩阵评价法；企业 ＢＮ消除原则、消除方法及工作程序等。最后，给出了一个实际企业应用案例，结果表明该方法具有良好的推广应用价值。

To improve the management and the overall benefits of enterprises, a new optimal method of business management-the bottleneck analysis (BNA) is introduced, which includes the definition and the feature analysis of enterprise bottleneck (BN); systematic classification of enterprise BN; the enterprise BN identification method: checking table method, experts diagnosis method, problem discovering method and contrastive method; causal analysis of formation of enterprise BN; the evaluation method and elimination rules of enterprise BN, and related work procedures. Finally, the paper gives a practical application case, the results of which show that the new method is of great value in application and dissemination.