科技信息机构竞争情报服务现状的实证研究——基于成熟度视角

An Empirical Study on the Current Status of Competitive Intelligence Service in S＆T Information Institutes：A Perspective of Maturity

竞争情报服务是科技信息机构实施创新战略的根本驱动。本文首先提出了竞争情报服务成熟度理论框架，并以此为依据，从服务项目和信息资源建设方面，对综合型科技信息机构的竞争情报服务现状进行全面的调查分析，最后剖析了问题的症结。研究结论认为我国科技信息机构整体尚处于成熟度较低的水平，应该注意加强服务项目拓展、信息资源建设等，从而为信息机构的情报服务能力建设提供理论依据。

Competitive intelligence （CI） service has been the fundamental driver for S＆T intelligence institutes to implement innovation strategy. In this study, a theoretical frame on CI service maturity is firstly put forward. Based on that theory, a thorough survey on the CI service status in comprehensive S＆T Information institutes are conducted from service item and information resource. Then, the problem and its reasons are revealed. As the empirical result indicates, S＆T Information institutes in China are still on the initial developing stage. Therefore, we should focus attention on exploring various service items and strengthening the information resources construction should be given the priority. As a result, this paper serves as theoretical reference for the construetion of CI service capability of information institutes. We conducted an investigation by taking 32 provincial S＆T intelligence institutes as observation based on service capability theory. We carried on a thorough analysis on the overall status of enterprises-oriented competitive intelligence service from three aspects of service product maturity, information resources construction and websites. As a result, current status is evaluated by quantitative methods and the exiting problems are put forward. Thus, this study can be used as theoretical guide and practical reference.