社区卫生服务质量管理的探索

Approach to the qualitative management of community health service

目的 探索社区卫生服务质量管理模式。方法 建立质量监控体系 ,强化全员质量意识 ,制定质量管理方案 ,从组织机构、卫生技术、人员队伍与信息资料等方面实施质量管理。结果 社区卫生服务支持管理组织与技术服务网络覆盖率分别达到 10 0 %和 91% ;社区卫生服务站提高综合服务技能 ,基本实现“四化”、“五统一” ;卫生服务向家庭延伸 ,建立了家庭健康档案 15 8万份 ,家庭卫生保健服务合同 2万余份 ;与 1996年相比 ,1998年家庭出诊增加了 75 % ,社区急救增加了 36 1% ;培养了数十名不同层次的全科医学适宜人才 ;调查患者与合同家庭满意率均达 10 0 %。结论 实施全面质量管理是保护居民身心健康 ,保证社区卫生服务可持续性发展的关键。

Objective To probe into the model of qualitative management of community health service.Methods Establishing the quality control system to intensify whole staff quality consciousness and working out a project of qualitative management to implment qualitative magagement in organization,technology staff and informationetc.Results The covering proportion of management organization and service network of community health service reached 100% and 91% and the satisfactory rate of patient and contracted family by investigation was 100%.Conclusion Qualitative management can be carried out to protect the people ,s body and mind and to guarantee development of community health service successfully.