护理操作与护患沟通一体化模式在耳鼻喉科的应用

Application of integration model of operation and nurse-patient communication in department of otolaryngology

目的探讨护理操作与护患沟通一体化模式在耳鼻喉科防范护患纠纷的效果。方法将84例住院患者随机分为观察组和对照组，观察组在常规护理的基础上应用护理操作与护患沟通一体化模式，对照组遵循常规临床护理，比较两组患者的满意度和护患纠纷的发生率。结果观察组的满意度和护患纠纷发生率分别为92．86％和0，对照组的满意度和护患纠纷发生率分别为78．57％和7．14％，两组比较差异均有统计学意义（x2值分别为72．45，56．59；P〈0．05）。结论护理操作与护患沟通一体化模式能够减少耳鼻喉科护患纠纷的发生，提高患者的满意度。

Objective To explore the effect of integration model of operation and nurse-patient communication on preventing nurse-patient disputes in department of otolaryngology. Methods Totals of 84 patients were randomly divided into the observation group who received integration model care of operation and nurse-patient communication, and the control group who received usual care only. Then, the satisfaction rate and dispute rate between the two groups were observed and compared. Results The satisfaction rate and dispute rate （92.86% and 0） of observation group were significantly different with those （78.57% and 7.14% ） of control group （X2 = 72.45, 56.59 ;P 〈 0. 05 ）. Conclusions The application of integration model of operation and nurse-patient communication in department of otolaryngology can effectively prevent disputes between nurses and patients happening in ENT.